RS Hispaniola Bar

Fewer food choices, poor environment and quality of food. It is unreasonable to charge £12.5, I am only willing to pay £5 or less. Don't go there if you have a choice.

R.S. Hispaniola - Dirty food & dodgy scam (tourist trap)
I found a little black line that looks like an eyelash / insect leg on the calamaries at R.S. Hispaniola today at lunch time. I reported it to the barman, he called a chef - they both saw it and the chef excused that it's a piece of cotton from his blue apron. He asked the barman to give me a discount, but the food had already been fully paid for in 'bar-style'. Second later, the chef left and the barman acted like nothing had happened. I demanded a refund for at least that dirty plate of food. The barman asked me to wait and took the "evidence" downstair. After at least 2-3 mins, another chef, a waiter and the barman came back with my plate of food - apparently, they had used all those time to REMOVE that eyelash/insect leg like object and shamelessly asked me what's wrong with the food as they couldn't see anything! I was speechless - how dishonest and disgraceful! Being a tiny girl on my own literally cornered by three big guys who are clearly dodgy; and there is hardly any other customer on the upper deck of R.S. Hispaniola at Victoria Embankment - I prioritised my safety and just left the restaurant.
Since I was misled by a 7.5 rating on a london restaurant review website, I felt obligated to tell the world about this 'tourist trap' - R.S. Hispaniola that serves dirty food and plays dodgy trick. What a shame on them - a gorgeous spot of a restaurant ship on the Thames in London is spoiled by a bunch of dodgy people that serves dirty food and unbelievably horrible customer service.
Suggestion for improvement? Hoping none of the people I encountered today is owner of the restaurant. Then, simply change the team to hire clean & decent chef and honest & skilled waiter.

The food was lovely but the service was not. The waiter sat us immediately in the tapas section without asking us whether we wanted to dine a-la-carte, which we did. He always recommeded the 'house' wine etc when we wanted more drinks. After our meal, which was lovely, we asked for another bottle of wine, and the waiter recommended another bar across the road. We waited for the wine and it never came. Then my friend was cold so she put on her jacket, and then the waiter immediately brought over the check as he assumed we were leaving. He actually said this to us. I believe the far from exceptional service was because of our age, early 20's, but we should have been treated with a little more respect. We may be young, but we are not poor, we can afford to buy wine that is not the 'house', and we like to dine a-la-carte.